What We Do

Why We Are Needed

As part of the Government’s policy for all energy customers in Great Britain to have access to smart metering it asked the energy industry to find a solution to a problem that could affect hundreds of thousands of British homes where the components of their “home area network” – energy meters, in-home devices and communications hub – are too far apart to connect with each other.

Without a solution to this problem residents in affected buildings would be denied access to the full range of benefits that smart metering supports, such as real-time information on how much energy you are using and new services like smart prepay.

Illustration of a person on the fourth floor with a smart meter display in their hand, but no connection to the energy meter and gas meter, both located at different locations in the building.

What We Are Delivering

Our mission is to develop range-extending products and services that integrate seamlessly into the smart meter rollout plans of energy suppliers.  Our services are for all energy suppliers and for all customers that need them.

Since 2016 through Alt HAN Co the UK’s energy suppliers have been working collaboratively towards this goal.  In 2021 we confirmed Landis & Gyr (L+G) as our preferred technology partner. Mass rollout of devices with energy suppliers began in October 2023, helping more customers who would normally be unable to gain the benefits of smart metering in their homes.

How We Operate

The ambition not to leave customers behind could only be met by the industry working together. Alt HAN is the vehicle to enable this to happen. A unique not-for-profit co-operative of all GB energy suppliers operating under regulations set by government.

  • The Alt HAN Forum and its delegated expert sub-groups make the decisions required to carry out the activities and services of Alt HAN Co. The Forum is made up of representatives from the energy supply companies who make decisions under a weighted vote system according to their market share.
  • The Alt HAN Company (Alt HAN Co) is the corporate entity that gives commercial effect to the Forum’s decisions. Board Members are elected by the Forum.

Who pays?

The budget for Alt HAN is consulted on and set annually for the year ahead. Costs are recovered centrally through charges levied on all energy suppliers. There are monthly charges that vary depending how many Alt HAN devices an energy supplier orders and installs, and monthly charges that vary by market share to recover the development and running costs of Alt HAN Co

Illustration of a group of experts from different energy supply companies in the Alt HAN Forum working together on solutions together
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