Alt HAN Co is working in collaboration with a number of energy suppliers; initial installations of Alt HAN devices are taking place from January 2023 and the full roll out of solutions will begin from July 2023. Alt HAN devices are only provided by participating energy suppliers as part of your smart meter installation. You will therefore need to speak to them directly, as they are also best placed to evaluate suitability for a specific property or scenario.
Frequently Asked Questions
Should you be looking to have an Alt HAN device installed with your smart meter at your property, you will need to contact your energy supplier directly, as they will be best placed to advise you on options available for your own specific situation.
Should you wish to arrange a building survey, your energy supplier will be able to provide further information on both this and smart metering solutions for your property. Check your gas or electricity bill for your supplier’s contact details.
Alt HAN Co is unable to comment on specific scenarios relative to any given property. We would therefore recommend that you contact your energy supplier directly, who will be able to advise you in respect of your concerns and the associated feasibility of Alt HAN equipment that may be able to resolve the issues you have.
Alt HAN Co is unable to advise directly on specific device solutions and do not supply devices directly to consumers. We would therefore suggest you speak with your current energy supplier, who can advise you directly on a smart metering solution for your property.
Alt HAN devices are available to all energy suppliers. For the first phase of initial installs we are working in partnership with a number of UK energy suppliers; please contact your energy supplier, who will be able to confirm the solutions that may be available to you.
Alt HAN Co is unable to advise you directly on scenarios relating to an individual property or the energy supplier you are in contact with; we would therefore recommend that you speak directly with your energy supplier to resolve any issues that may exist.
Alt HAN Co is not able to recommend a smart meter installer. Your energy supplier will be able to offer the best advice on who can install a smart metering solution for your specific property and needs.
Alt HAN Co is funded by energy suppliers collectively on a not-for-profit basis.
Initial installations of devices are now taking place and will ramp up from July 2023. Should require more information on when devices will be available, please contact your energy supplier directly.
Alt HAN Co does not supply devices directly to consumers. Where needed, they are provided free of charge as part of your smart meter installation. We would therefore advise that you speak directly with your energy supplier, who can advise you on both suitability and availability for these devices.
Whilst Alt HAN devices are available to all UK energy suppliers, only those suppliers who have formally agreed to participate in the procurement and installation of devices are able to offer them to their customers. It should also be noted that participating energy suppliers are at different stages in terms of their roll-out plans for procurement and installation of these devices and they will only be available from energy suppliers. To find out more on availability and suitability for your properties smart metering requirements, please contact your energy supplier directly.
In some buildings, space around the meter will be limited. We are working with a number of energy suppliers and other industry bodies to develop and trial solutions to create space when this is a barrier.
Please contact your own company or the energy supplier you are working with in the first instance; they will either be able to assist you or will have the ability to communicate directly with Alt HAN Co.