Background – About Alt HAN Co
The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by a co-operative of UK retail Energy suppliers. It operates through a forum of supplier representatives and a Board. Costs are recovered from energy consumers, via charges levied on all licensed energy suppliers.
We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses and apartment blocks. Specifically, where the broadcast signal from a smart meter communication hub is not strong enough to reach the gas meter or smart devices in the home this problem affects around 5% of premises – and if not addressed could leave behind more than a million customers in the transition to a smarter, low-carbon energy sector.
The Role
As part of the core team in the Customer Operations department, you will be the subject matter expert for Alt HAN’s operational IT systems. Reporting to the Head of Operations, you will regularly interact with all areas of the organisation and the Alt HAN leadership team.
Alt HAN has a mixture of MS Dynamics based systems for logistics management, asset tracking and project delivery. The systems vary in terms of their operational maturity, and all have a significant backlog of change requirements. Working closely with the Product Owner, Change Sponsors, Business Analysts and key external stakeholders, you will provide the operational knowledge of the system functionality in order that change requirements can be drafted and communicated effectively.
You will have expertise in Microsoft Dynamics, API integration, system security, environment management, and cloud-developed systems. This role will involve understanding our current IT infrastructure, translating business requirements into technical solutions, and supporting the implementation of critical system changes. The successful candidate will collaborate closely with stakeholders to deliver solutions that enhance our systems and align with organizational goals. You will be an excellent communicator and have the ability to discuss the detailed functionality with system developers, both on-shore and off-shore while being able to translate these into effective technical solutions.
You will join an organisation enhancing its operational maturity, with your role focusing on maintaining and enhancing existing systems, processes, and procedures. You must quickly grasp a strong understanding of our current IT landscape and embed yourself in the team delivering system change.
Job Description
Reporting to the Head of Operations,key accountabilities include:
- Assess and analyse existing MS Dynamics systems, understanding architecture, workflows, and integration points.
- Work with internal stakeholders and the Product Owner to gather, document, and validate detailed requirements for system changes.
- Translate business requirements into architectural designs and technical specifications, ensuring alignment with industry standards and best practices.
- Design technical solutions that incorporate API integrations, environment management practices, and robust security frameworks.
- Support the development a high-level architecture and design strategy, incorporating scalable, secure, cloud-ready solutions that align with best practices
- Collaborate with developers and other IT teams to implement approved changes, providing guidance and oversight during the development phase.
- Ensure the documentation of system changes, architectures, and processes, making them accessible and understandable to technical and non-technical stakeholders.
- Oversee the management of multiple environments (development, testing, production) for MS Dynamics and related systems.
- Evaluate and recommend enhancements to improve system performance, usability, and integration with other systems.
- Serve as the primary technical point of contact for all MS Dynamics-related queries and initiatives.
The Successful Applicant
Intellectually strong and happy to work with autonomy the successful applicant will be expected to utilise their prior experience to hit the ground running.
You will have the following knowledge, skills, and experience:
Essential:
- Significant and relevant experience of working in a B2B organisation preferably in a regulated environment.
- Proven experience as a Solutions Architect, with a focus on Microsoft Dynamics 365.
- Knowledge of API development, integration, and management within MS Dynamics.
- Experience with system security, including data protection, encryption, and identity management.
- Proficiency in environment management, including development, testing, and production environments.
- Understanding of cloud architectures, services, and deployment models, especially within the Microsoft ecosystem.
- Excellent problem-solving skills with a focus on scalable, secure, and efficient solution design.
- Strong understanding of Dynamics CRM, Dynamics ERP modules, and associated integrations.
- Demonstrated ability to design scalable, secure, and efficient solutions within MS Dynamics.
- Experience with requirement gathering, technical documentation, and stakeholder communication.
- Excellent problem-solving skills and the ability to navigate complex IT landscapes.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- A natural leader, comfortable engaging at all levels up to Executive management and Board, and externally with industry leaders and third-party providers.
- Strong intellect with outstanding analytical abilities and the capability to solve complex problems and manage risk to achieve the right outcome.
- Experienced in presenting to stakeholders, including strategic partners, and industry leaders, regulatory bodies, and policy makers.
- A compelling communicator with excellent written and verbal communication skills having the ability to tailor their style to the audience
Personal Attributes
Able to thrive within a multi-faceted, fast paced and complex environment/organisation
- High degree of professionalism, with a can-do attitude
- High level of initiative
- Resilience, enthusiasm, and energy
- Commercial outlook and acumen
- Straightforwardness in approach
- Collegiate and collaborative
- A strong enthusiasm for smart energy and its related fields. Proficient in Microsoft Office applications
Qualifications / Certifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Certifications in MS Dynamics, Azure, or other relevant Microsoft technologies.
- Familiarity with cloud-based environments and services, particularly Azure, Power BI, or Power Automate.
- Experience with agile development methodologies and project management.
The Opportunity
At Alt HAN you will:
- Join an exciting technical development field in the smart energy sector and lead in the climate/green energy challenge.
- Collaborate with a skilled and reputable team.
- Play a crucial role in the department as the company prepares for rollout.
- Engage with the Senior Team in broader Alt HAN Co development.
- Be part of an organisation striving to be the preferred provider for DESNZ/Energy Suppliers in future smart energy initiatives requiring collective action.
Where candidates may come from
- UK B2B/B2C Energy Suppliers
- Organisations involved in the Smart Energy ecosystem: DCC, Arqiva, Vodafone, Ericsson, Mitie
- Other Regulatory bodies
- Property development or engineering companies delivering products with significant regulatory and technical compliance requirements
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Alt HAN Co is an equal opportunities employer and are committed to treating all job applicants equally. Alt HAN Co does not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability.
