Operations Co-ordinator (CMR – Crowded Meter Room Project)

Background – About ALT HAN Co:

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by Energy Suppliers.  We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses, apartment blocks and commercial premises.  Specifically, where the broadcast signal from a smart meter communications hub is not strong enough to reach the gas meter or smart devices in the home.  This problem affects around 2.5% of premises – and if not addressed could leave behind around a million customers in the transition to a smarter, low-carbon energy sector.​

​Alt HAN is entering a critical phase of its delivery. During 2023 we will be testing the systems and processes with Energy Suppliers ready for full services for all GB Energy Suppliers to roll out devices. 

How Alt HAN is regulated

Alt HAN Co operates in a complex regulatory and stakeholder environment.  We were formed to enable businesses that ordinarily compete against each other to work together for the specific purpose of finding a common solution to smart meter blackspots.  To reflect this our budget setting, cost recovery and internal governance processes are all regulated through a document called the Smart Energy Code (SEC), and we engage closely with the Department for Energy Security and Net Zero (DESNZ and the Office of Gas & Electricity Markets (Ofgem). We also have a key role in managing and coordinating the involvement of energy suppliers, whose involvement in Alt HAN is also subject to regulation. ​

Additionally, as an organisation we are subject to all standard regulatory and legal obligations relevant to a business operation such as ours.  For example, data protection, occupational health & safety, product safety, employment law and corporate governance and reporting.​

The Role:

Alt HAN is seeking an experienced Operations Co-ordinator to work on an exciting new project to establish an innovative service that enables smart metering installations in multi occupancy buildings where existing metering equipment can not be upgraded due to spatial constraints. (‘Crowded Meter Rooms’).

The role will oversee the day-to-day delivery of the individual cases working closely with Meter Equipment Managers (MEM’s) and other external stakeholders. As Operations Co-ordinator you will enact the role of “Service Manager” as defined in the NEC 4 Term Service Contract ensuring that MEM’s deliver the service in line with SLA’s and manage any case specific escalations as they arise.

Job Description:

General administration of a complex project including:

Act as a delegate to the Service Manager to administer works being undertaken in line with the NEC 4 contract.Stakeholder engagement both internally and externally with Meter Equipment Managers, Energy Suppliers and Network Operators.Preparing and maintaining of project documentation throughout the project lifecycle Planning, scheduling, controlling, and reporting key project activities to internal and external stakeholders.Ensuring that comprehensive reporting is prepared and maintained.Gathering and analysis of data.Data management and validation.Supporting the Crowed Meter Room Manager and wider team.Align to timelines within the project lifecycle.Positively engage all levels of stakeholders throughout the project lifecycle.Troubleshooting and problem-solving skills.Confidence dealing with challenging stakeholders.Other ad hoc duties

Professional Experience, Qualifications, Knowledge and Skills:

Project Management / Coordination experience would be desirable.Previous experience within an administrative roleCompetent with Microsoft office, and able to learn new systems quickly.Experience working in the energy sector desirable.Proven track record in delivering to deadlines /Experience of consultation with both internal and external stakeholdersProven experience in assessing the feasibility of cases.Strong time management and business acumen.

Personal Attributes:

Excellent communication skills to work with complex and diverse stakeholders and drive decision making and collaboration.Excellent interpersonal skills to work with stakeholders, data specialists, and business area leads.A great attention to detail and the ability to quickly spot anomalies in big sets of data.Ability to adapt in a developing programme of work.

The Opportunity:

At Alt HAN Co you will:

Have the chance to work within a fascinating and developing organisation within the smart energy space and be at the forefront of the climate/green energy challenge. Work and learn from a group of highly professional and capable people, with a very positive and growing reputation. Have a wonderful opportunity to enhance your knowledge and experience within a growing business, learning new skills and overcoming challenges that you would not normally get an opportunity to be part of. Have access and be visible to Senior Management and a range of internal and external stakeholders including highly established Consultancies and the Managing Director.

Alt HAN Co is an equal opportunities employer and are committed to treating all job applicants equally. Alt HAN Co does not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability

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